Generative AI (Generative Artificial Intelligence) is a technology that uses machine learning to create content that can imitate or supplement content generated by humans. This content can include text, images, music, videos, code and even three-dimensional models. The main idea is that AI becomes creative by learning patterns from large data sets and generating new content based on this knowledge.
Advantages of GenAI based Chatbots
- Reduction in wait time
- 24/7 availability
- Reduction in labor costs
- Multilingual support
- Personalized /tailored interactions
- Learning over time so better responses
- Ability to collect and process customer data to provide more insight intao pain points
- Reduced emotional labor